The criteria

The different star ratings can be summarized in the following mandatory criteria example(s):


Hotels primarily with common area bath / toilet, towels, central heating, breakfast and access around the clock, possibility of wake-up call, daily cleaning of rooms.

For  Superior, all the rooms must have private bath / toilet and television.

Hotel has, in addition to requirements for 1 *, at least 40% private bathroom / toilet and TV, bath towels and washbasin in rooms with soap and shower cream as well as bedside lamp.

For  Superior, all the rooms have private bath / toilet and television.

Service Desk function (at least 14 hours a day), all rooms equipped with private bath / toilet, hairdryer, full-length mirror, luggage stand, desk, radio, TV, access to internet, access to the baggage service, laundry bag, shoe shine equipment, elevator.


Reception desk staffed at least 18 hours a day, bar at least 6 days a week, comfortable furniture, safe, guest PC, internet connection in rooms, mini bar / room service, dinner service at least 6 days a week and room service with food (non-Garni-hotels), newspapers, sewing services, elevator.

For Superior, dinner restaurant must be open at least 6 nights a week.


Reception desk staffed 24 hours, suites, extra toiletries in the room, bathrobe and slippers, extra pillows, choice of pillows, comfortable seating in rooms, bar 7 days a week, lunch and dinner 7 days a week, mini bar, room service round the clock, luggage service, ironing service, same day laundry service, second service / turndown, mystery checking, etc.

All star categories require a number of additional criteria, beyond the mandatory criteria, in order to achieve star rating. In addition, the hotel is also considered as a whole in terms of maintenance standards, quality of furniture and equipment, and general impression.

The sign

All classified hotels will receive a sign for display at the entrance to the hotel. The number of stars will, of course, only apply if the sign displays a current year sticker. All signs remain the property of SHR.

The criteria 2009 valid until 31/12/2010 (old system)

The criteria 2010 valid from 1/1/2010 (the new European system)

The 270 criteria in the new European hotel rating system award points for a variety of amenities at the hotel. These include service, staffing, comfort, room size and furnishings. Restaurants, Internet Access, conference and spa facilities are other examples of criteria that contribute to the hotel's overall score. The Swedish system is voluntary. Classified hotels receive a sign as proof of stars awarded. The sign is only valid with the current year sticker.

(For more information please visit The Swedish Hotel and Restaurant Association, SHR)

The Swedish Hotel and Restaurant Association, SHR

(Hotel Diplomat and Hilton hotel shown on images)